How do I contact you?
You can call us on our toll-free Customer Care number at 0800 721 148, chat with us on WhatsApp at 0792 556 677 or email us at customercare@mgas.ke
What are the requirements to get M-Gas?
You need to have a Kenyan ID Card (or other form of identification), a registered number, network at your place, a table or stand, and ventilation at your home.
Is this a Safaricom product?
To deliver a "Pay-As-You-Go" solution, we’ve collaborated with Safaricom to leverage their NB-IoT technology for our smart meters. In addition, Safaricom’s M-PESA platform facilitates the payments.
Is there any fee to get M-Gas?
During installation, we do not charge you an upfront fee, unless you need a stove (paid via lipa mdogo mdogo). You will be asked to top up Ksh 250 which you will use to cook with gas.
What do I do if the gas in my cylinder runs out?
Our aim is to make sure you never run out of gas. We will schedule a delivery before your gas cylinder is empty. However, in exceptional cases, you can reach us 24/7 through our toll-free Customer Care number at 0800 721 148.
Is M-Gas safe?
The M-Gas solution is designed with your safety in mind. Our qualified technicians inspect your home for fire safety during installation and with every cylinder change. The built-in safety features of the meter are designed to safeguard households with small children.
What does “Pay-As-You-Go” mean?
"Pay-As-You-Go" is a payment model where you pay for a service or product only as you use it. M-Gas enables you to pay as you cook allowing you to make daily top-ups for your family’s meals. We save you the hassle of paying upfront for a full cylinder.
What do I get when I become a customer?
After onboarding and safety checks, our technician installs a full 13KG gas cylinder with a smart meter. If you choose the stove option, you'll also receive a 2-burner stove.