Frequently Asked Questions

You can call us on our toll-free Customer Care number at 0800 721 148, chat with us on WhatsApp at 0792 556 677 or email us at
You need to have a Kenyan ID Card (or other form of identification), a registered number, network at your place, a table or stand, and ventilation at your home.
To deliver a "Pay-As-You-Go" solution, we’ve collaborated with Safaricom to leverage their NB-IoT technology for our smart meters. In addition, Safaricom’s M-PESA platform facilitates the payments.
During installation, we do not charge you an upfront fee, unless you need a stove (paid via lipa mdogo mdogo). You will be asked to top up Ksh 250 which you will use to cook with gas.
Our aim is to make sure you never run out of gas. We will schedule a delivery before your gas cylinder is empty. However, in exceptional cases, you can reach us 24/7 through our toll-free Customer Care number at 0800 721 148.
The M-Gas solution is designed with your safety in mind. Our qualified technicians inspect your home for fire safety during installation and with every cylinder change. The built-in safety features of the meter are designed to safeguard households with small children.
"Pay-As-You-Go" is a payment model where you pay for a service or product only as you use it. M-Gas enables you to pay as you cook allowing you to make daily top-ups for your family’s meals. We save you the hassle of paying upfront for a full cylinder.
After onboarding and safety checks, our technician installs a full 13KG gas cylinder with a smart meter. If you choose the stove option, you'll also receive a 2-burner stove.